COVID Information

focus continues to respond to the developments around the coronavirus (COVID-19) pandemic, closely monitoring information provided to us by both the Federal and State Government.

Your support and understanding has been deeply appreciated – and so crucial in helping us meet the challenges of these trying circumstances.  Staying the course and following the recommendations has ensured the safety and wellbeing of all of us – with no reported cases thus far. Such success is a testament to everybody’s commitment to doing their part and we thank you for this.

Our Pandemic Response Team meets regularly to discuss our COVID-19 preparedness so that we can respond as quickly as possible, referring to and amending our COVID-19 Response Plan as required.

Given the increasing numbers of coronavirus in particular locations and the heightened risk of transmission, additional restrictions have been applied to certain postcodes. 

From 1 July 2020 at 11:59pm, residents in any of the identified restricted postcodes must follow Stay at Home Directions. There are four reasons that these residents can leave home:

  1. Shopping for food or other essential items
  2. Work or study, if they cannot work or study from home
  3. To provide care giving, for compassionate reasons or seek medical treatment
  4. For exercise (outdoor exercise only, with only one other person or members of their household).

Our services are not within the following postcodes, however we may have some families/friends that do live here, therefore for your information, the restricted postcodes are: 

  • 3012 – includes: Brooklyn, Kingsville, Maidstone, Tottenham, West Footscray  
  • 3021 – includes: Albanvale, Kealba, Kings Park, St Albans  
  • 3032 – includes: Ascot Vale, Highpoint City, Maribyrnong, Travancore  
  • 3038 – includes: Keilor Downs, Keilor Lodge, Taylors Lakes, Watergardens  
  • 3042 – includes: Airport West, Keilor Park, Niddrie, Niddrie North 
  • 3046 – includes: Glenroy, Hadfield, Oak Park  
  • 3047 – includes: Broadmeadows, Dallas, Jacana  
  • 3055 – includes: Brunswick South, Brunswick West, Moonee Vale, Moreland West 
  • 3060 – includes the following suburbs: Fawkner  
  • 3064 – includes: Craigieburn, Donnybrook, Mickleham, Roxburgh Park, Kalkallo  

For families wanting to visit their loved ones – our response continues to be based upon minimising the risk of infection as much as we can:  

  • It is preferable to limit visits to as minimal an amount as possible during this time. Of course there will be occasions where family contact is necessary and in these instances we will work with you to determine the safest way to proceed. If you have any questions, please get in touch with the leader of your service.
  • We continue to ask everyone to follow our processes; it is preferable to meet outside of houses, not to visit if unwell etc. This has not changed. If a family member wants to pick up or drop off their loved one, we ask you to consider arranging to do so outside of the property to avoid unnecessarily entering the site. If entry is necessary, please ensure all focus infection control procedures are followed; washing hands immediately upon entry, heading straight to the person’s room to avoid common areas.
  • Day services are being regularly reviewed and you will be contacted directly if the current situation changes for your family member.

Our staff have been instructed to support people to stay in their local area unless it is necessary travel –being mindful of entering large shopping centres and considering whether the need is essential:

  • No sitting in café or restaurants, take away only
  • 1:2 in vehicles at a maximum
  • 1:2 people maximum for walks or parks, outdoor exercise
  • There will be limited return to external day services; evaluated on a case by case basis
  • Gatherings that combine housemates/participants from different sites –  including on buses – will be avoided
  • Daily temperature checks of all staff and people we support.
  • No group activities outside of the home
  • No gyms or community centres/activities

Our most important priority at focus is the health and wellbeing of all of us. We continue to do everything we can within our organisation to reduce the likelihood of the virus reaching. Everything we do is to protect us all.

Stay safe – and please do not hesitate to contact our office if you have any questions.

Frequently Asked Questions for service users and staff

 Where can I find out more info about coronavirus? 

Visit for updates and alerts, or go to or call the National Coronavirus Health Information Line on 1800 020 080 (24 hours a day, 7 days a week) if you are concerned about your health or that of your family.

What is focus doing to reduce COVID-19 exposure?

We are following all government health warnings and advice and implementing necessary steps to reduce the likelihood of the virus reaching us.

 All families have been requested not to visit sites and we have recommended that the people we support do not go to families’ homes. We are working with families where visits are unavoidable or where appointments are still to occur to ensure people continue to live as normally as possible, however for the most part, the people we support are being supported in their home. 

Specialists or Contractors are being informed that unless it is absolutely necessary they attend a site; they should not visit.

We have stopped providing centre based activities and instead are providing in home support to the people who live within focus homes. The people who usually access our Centre Based and community support services who do not live within a focus home have been informed that we are unable to support them at this time. This decision will be regularly reviewed. Many families have chosen to keep their son/daughter at home to keep them safe and away from others.

We’re also working hard to make sure that any staff member who is not able to work at their usual place of work is relocated to another service that needs extra staff.  We are working very hard to ensure we have sufficient staff in every service during this time.

How will I know if focus is affected by COVID-19? 

You will be contacted by telephone and/or email. We will endeavour to keep this page up to date, however government updates are changing daily, therefore we recommend you rely on the government and/health websites for up to date information relating to COVID-19.

I have flu-like symptoms, what should I do? 

Do not attend focus and advise focus as you usually would by telephone.

Will I be charged if focus suspends my support due to the Coronavirus? 

No, focus will not charge for supports that cannot be not provided.

Need more information?

If you have any further questions please contact focus on 03 5981 5100

Location’s Status and Information

Refer to the following key in relation to the status’ of the below services



Normal Operation



Restricted Operation



Not in Operation


Supported Accommodation   


Red Hill


Olsen House


Oppy House


Bondi Ave


Century Dve


Bungower Rd


Balcombe Dve


Rymer Ave


Seaview Ave


Hartigan Crt

Home to Community  


Bayside Home to Community



Mornington Home to Community



Southern Peninsula Home to Community



Red Hill Home to Community